Transformation Services – Effective ITSM vs. “Passport Processes”

In an ideal world our ITSM discipline would be mature enough to not require the use a separate process. A passport document outlining the current service state would already exist in the Configuration Management System, all dependencies would be mapped and would understand support and warranty levels for everything.

Project teams could go to the CMS, the Service Acceptance Criteria (SAC) process would be invoked followed by RFC and Release management ending with a migrated service.

In reality though it is often suggested that a “Passport Process” should be utilised to handle IT transformation activities.

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