About Me

A highly motivated and skilled Enterprise/Solution Architect with over 13
years industry experience both in operational and consultative roles
bringing a strong knowledge of the technical landscape together with
business understanding to deliver the right outcome time and time
again. Results orientated with an excellent proven record for
success ensuring business results are achieved through business
productivity and technology projects.

Professional Skills

  • IT and Business Strategy
  • Solution Architecture
  • Enterprise Architecture
  • IT Service Management
  • Datacentre Technologies
  • End User Experience
  • Change Management
  • People Management
  • Problem Management
  • Incident Management

Career History

August 2012 – Present

Xtravirt Ltd

Senior Consultant

Driving forward the Microsoft Partnership, consulting and managing.

August 2007 – August 2012

Project Network LLP

Lead Solution Architect December 2010 to August 2012

Responsible for managing the Solution Architecture Team and the
delivery of this service to our key Customers.

Currently the Solution Architecture team is responsible for:

  • Technical Design Authority
  • Technical Project Management (PRINCE2)
  • Project Based Solution Architecture Roles
  • Enterprise Architecture (TOGAF)
  • Service Management (ITIL/MOF)
  • Security Architecture
  • Research and Development
  • Owners of the Service Catalogue
  • Consulting Services
  • Assistance with Internal Training

A key requirement of this role was to ensure the correct mix of
people management and technical management was adhered to. Management of
the architecture team was required as well as managing people in virtual
teams, often with a high mixture of line reporting in multiple
geographic locations. On a day to day basis people
management of 5 architects was required. On a role, programme or project
basis, virtual teams of up to 20 people have been managed to ensure
successful delivery of services. From December
2010 till October 2010 the architecture team was also responsible for
presales activities; however this was split out due to the conflicting
nature of consultancy and presales activities.

Solution Architect August 2007 December 2010

Working on a variety of projects for Enterprise level customers.

Examples of projects successfully delivered:

  • Consulting for a number of clients demonstrating areas of
    customer productivity loss and designing solutions to reduce cost. In
    one example I demonstrated a potential productivity increase worth over
    £2,000,000.
  • Working on a number of projects as a technical lead providing
    Microsoft infrastructure Solutions for a 2,500 user base financial
    company
  • Design, build and implementation of a bespoke web based active
    directory migration solution.
  • Consulting on the Data migration tool and advising Project
    Managers

February 2005 to August 2007

 

Atkins Ltd

Enterprise Solution Architect

Working in the Project and Design team for a 14,000 user enterprise;
a varied role which covered a vast range of technologiesWorking with all levels within the company to
ensure projects and solutions are designed using best practice concepts.
This was a largely Wintel environment incorporating both Microsoft and
3rd party based services including Exchange, SMS and Active Directory
and multiple systems management suites.Specific areas of responsibility included:

  • Management of
    P&L
  • Technical Design
    Authority for the client environment
  • Design of the client
    operating environment (The Design of Windows XP client and integration
    with active directory)
  • Active Directory
    Management/Group Policy Management
  • Citrix Client
    Environment Design
  • Secure Environment
    Design
  • Enterprise Patch
    Management using SMS 2003
  • Technical Authority
    for various projects e.g. Sygate Security Server Design, SMS 2003
    patching Solution, Windows XP Client Environment
  • Providing a
    technical last point of call for operational teams.

Some examples of successfully delivered projects
include the following: Secure Environment for the MET PoliceAn on-going requirement to
provide an end-to-end design and build of a secure environment for the
MET Police’s asset management within the Metropolitan Police Information
CentreInitially, this consisted of requirements gathering
through extensive liaisons with the Chief Technical Architect and
Security Architect within Atkins Group IS to develop a ground up
solutionDirectly responsible for the design of the entire
client environment, including OS and applications build, and on-going
development, support, and delivery processes from scratch. Systems Management
Server 2003This project was established to provide an
automated systems updating and applications deployment capacity in a
live environment, with minimal impact to the end usersDesigned a solution that provides
24/7 delivery capacity for both applications rollout and applications
patching and support for Atkins UKThe solution design made
allowances for third-party SMS extensions provided by 1e software.Windows XP Rollout and desktop hardware refreshThe aim of this project was to
provide an XP Pro rollout to 10,000+ client systems against a standard
image, alongside a full desktop hardware refreshInitially, this entailed the development of a
minimum technical specification, RFI and RFP guidance to the Atkins
internal commercial team, and technical sign-off for final purchasingThe windows image was designed to fulfil a minimum
of 90% support of Atkins standard applications (including both bespoke
in-house applications and 3rd party software)Finally, the project brief included the design of
standard rollout, development, and support procedures before final
handover to the deployment team.

June 2002 – February 2005

 

London Borough of SuttonSenior Desktop Support Engineer

This role started with a 2nd
line support role, then progressed onto 3rd line support and technical
design. This environment was a mixture of Wintel and novel technologies
including Active Directory, NT4, Exchange and Novel 4. Creation of
images and unattended installations of Windows 2000 and Windows XP to
ensure systems are built inline with corporate standardsDesigning and deploying new technologies
and refresh projects surrounding the councils systems.The main program of work was to standardise the
processes and technology used. The primary focus was to automate as many
processes as possible to reduce the TCO of client devices. In addition
to processes were implemented to follow best practise where appropriateSupporting a wide variety of hardware and
software, including many bespoke systems as well as Microsoft and Novell
technologiesCustomer facing skills are a vital part of the role
as well is quick resolution of technical issuesEnterprise IT solution development and
implementation are key to the role as well as analysis of resource usageOwnership of escalated support calls are taken from
fault report logging via Remedy CRM to resolution and call closure, to
ensure that Service Level Agreements are consistently metComputerCare Ltd

  • Working for Tiny Computers providing remote troubleshooting
    services.

JMC Holidays (Work Experience)

  • Working in a first and second line support role supporting 1500
    users

Qualifications and Training

  • PRINCE 2 Foundation Certificate
  • ITIL Service
    Management Foundation Certificate
  • Trained by PDI
    International in customer facing and helpdesk skills
  • Microsoft Certified Solution Associate: Windows Server 2012 (
    Exam ID 70-417)
  • Pro: Windows Server 2008 R2, Virtualization Administrator (
    Exam ID 70-693)
  • TS: System Center Configuration Manager 2007, Configuring (
    Exam ID 70-401)
  • TS: Windows Server 2008 R2, Desktop Virtualization (Exam ID
    70-669)
  • TS: Windows Server 2008 R2, Server Virtualization (Exam ID70-659
    )
  • TS: Windows 7,
    Configuration (Exam ID 70-680)
  • Installing,
    Configuring, and Administering Microsoft® Windows® XP Professional (Exam
    ID 70-270)
  • Installing,
    Configuring, and Administering Microsoft® Windows® 2000 Server (Exam ID
    70-215)
  • Installing,
    Configuring, and Administering Microsoft® Windows® 2000 Professional
    (Exam ID 70-210)
  • Trained in Windows
    Server 2008 Networking Technologies
  • Various Microsoft Sales Accreditations
  • Trained in Quest
    Active Roles Server
  • Symatec Sygate
    Certified Enterprise Professional
  • City & Guilds
    Microcomputer systems installation and maintenance level 2 and 3
  • A Level in Computing
    and 9 GCSEs

Other interests

SailingSnowboardingnoo

Linux, Reading, Snowboarding, Camping, Sailing,
Cars/Mechanics, Xbox

Greatest Geek Moment

The takedown on the Nachi and Blaster worms using my own custom scripts which
cleaned over 1500 infected machines when security vendors tools were
ineffective, resulting in resolution to a large business impacting
problem ending a number of days of severely reduced business
productivity.

Example Partners

Example Customers

  • COLT
  • VMware
  • HP
  • Dell
  • SCC
  • Fujitsu
  • Softcat
  • Trustmarque
  • Sony
  • BT
  • Kantar Media
  • Jardine Lloyd Thompson Group Plc
  • Kone
  • The Financial Times
  • The Metropolitan Police
  • Cameron McKenna