The journey from support to advisory
To me everything seemed obvious, surely no one would NOT understand why having the need for services that were business management focused. The concept that having penetration points along all key elements of the lifecycle to me, has been obvious for years.
I thought I’d share some insight into my career to date so the path to today is a bit clearer – I tried to include some of the key highlights! There’s been far more excitement but that’s for another day.
IT as a business because of games?
I was conducting a maturity assessment recently and I wanted to look into the customers datacentre hardware/software data. They were unable to provide anything on use so my recommendation in this area was fairly obvious – get greater data insight!
People often underestimate the requirement for fairly wide ranging IT data even on a day to day basis. A quick call to the service desk and I want to have confidence they will help, understanding my device load out and categories (laptop/desktop/tablet) would immediately give me some indication of confidence without access to data everything is re-active and generally takes longer.
So the general rule of thumb is, have semi-real or real time IT estate data, ensure it’s automated, link it to your CMS and make sure (where appropriate) the data is accessible to the masses.
On this note this brings me to the second point of this post – from an enterprise perspective I like to have fixed agent based tools and centralised reporting. However from a project perspective I like to have easily accessible project data so as not to put risk in my area. Here we can look at various tools, one of which is reporting as a service (RaaS). Here we can conduct data collection utilising a lightweight service and send it off to a central location to avoid having to pivot table the hell out of raw data.
Why do I mention this? Well Xtravirt have just opened up the beta of its SONAR RaaS platform. In its initial stages it’s VMware Vsphere focused, it will however expend out offering an exciting new way of enterprise and project based data insight! – http://t.co/QBEYYO6JjC